1. Introduction

Lemon Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lemonagency.ca or use our services. We are located in Edmonton, Alberta, Canada and comply with applicable Canadian privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We collect information that you provide directly to us, including:

Contact Information: Name, email address, phone number, company name
Project Information: Project type, budget, message content
Technical Information: IP address, browser type, device information, usage data
Cookies: We use cookies and similar tracking technologies to track activity on our website

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide customer service
Process and fulfill your requests for our services
Send you marketing communications (with your consent)
Improve our website and services
Comply with legal obligations
Protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers: Third-party vendors who perform services on our behalf
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with a merger, sale, or acquisition

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Lead submissions and contact information are typically retained for 7 years for business records purposes.

6. Your Rights

Under Canadian privacy law, you have the right to:

Access your personal information we hold
Request correction of inaccurate information
Request deletion of your information (subject to legal obligations)
Withdraw consent for marketing communications
File a complaint with the Privacy Commissioner of Canada

7. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Your information may be transferred to and processed in countries other than Canada. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Lemon Agency
Edmonton, Alberta, Canada
Email: illia@lemonagency.ca
Phone: +1 780 238 1380